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Maxys Personalising the Web

Maxys - Personalising the Web, looking at digital media communication and internet video for business sales and marketing.
Oct 15
2009

sustainable competitive advantage

Posted by Administrator in Untagged 

Administrator

Creating sustainable competitive advantage

Seth spoke today about "Sustainable Competitive Advantage"

As a green young aspiring entrepreneur nearly 20 years ago I remember my old marketing lecturer emphasising "create sustainable competitive advantage"

It's great to hear this again directly from a marketing great.

- I'm mentoring a young photographer at the moment. One of the first things I had her do was subscribe to Seth's blog - we discuss them every couple of days I know I'll get a phone call or email later today when she reads it (smiles)

Interesting the importance/ impact/ influence a trusted third party endorsement can have (product, service, idea)

In 20 years I have yet to find anyone challenge this notion - ok maybe a few builders and trades where there is constant demand.

It reminds me of our recent clip on creating "Creative Differentiation" and also the script for Iggy's CLIVE clip http://www.iggypintado.com.au

FYI - Here's the quick clip we did on "Creative Differentiation" which talks about quality vs quantity, engagement and need for creative differentiation http://www.youtube.com/watch?v=Wj9ISGXsPMM

Oct 04
2009

Tips - Understanding online buyer behaviour

Posted by Scott Maxworthy in Untagged 

Scott Maxworthy
Humanising the web - get personal

Customers are increasingly influenced and making the purchasing decisions based upon an online website experience yet the average online retail website visitor to customer conversion rate is just 1%.

The question is how do you increase online effectiveness?

There is a big push towards increasing the effectiveness through the use of rich media video such as CLIVE (video outside the box) and video inside the box.

Some tips on working with CLIVE

 

  • Is a unique media space as you're dealing with your viewers personal space (less than a metre)
  • Make you presentations very warm, personable and customer focused - as if meeting someone face to face.
  • The first 12.5 seconds are the most important (average viewer engagement time) - get the WIIFM (What's In It For Me)
  • Be creative and dare to be different (creative differentiation - see CLIVE home page [in the box] videos)
  • Depending on budget - Consider a "welcome back" message(s) - short 15 second clip(s) for returning visitors.

 

We see Click Thru Rates of up to 18%.

High quality, professionally produced, customer focused rich media video works!

Oct 03
2009

Casting for talent

Posted by Administrator in Untagged 

Administrator

We have a new client who is looking for someone different for their website.

Casting, (or even buying anything today) is interesting in that so much of the decision making goes on before you even meet your talent face to face or touch the product - you see that's the web - we search, we read, view, compare and then decide to progress further towards personal evaluation.

Emma Law - model and actor being coached by Chris in the CLIVEvideo StudioEmma Law

Emma is a gorgeous, very natural and beautiful young woman from New Zealand who has just moved across to Sydney to further her modelling and acting career.

I came across Emma on a casting callout for a Corporate Coffee presenter for our CLIVEvideos and then again on another lingerie/ fashion client call out.

The whole casting process is time consuming - at the extreme of "casting auditions" think Idol or Dance where many clearly untalented singing hopefuls waste everyones time.

In some ways it's a bit like when you get a million internet search results and then spend minutes searching for your gold.

Clear Objectives

Fact is, at the end of the day, I'm primarily focused on my customers needs, the questions I ask in terms of any auditioning talent are -

  • Will this presenter/ model make my client look good, therefore make us and our sales partners look good?
  • Do they have the potential to generate more sales?- the "X" factor.
  • Is this presenter someone we can use on an ongoing basis - do they have something different to bring to the table?
  • Can they perform and deliver a new script/ image conistanty to camera in a couple of takes.
  • Are they easy to work with? We have a no dick-heads policy. Time is too short.
  • Are we happy to put them in front of our clients and our clients clients.

The Casting Process

You can just use an agency who take their 10-20% cut or DIY on the web with talent websites like oz model, model mayhem, AT2 and Starnow.

Whichever site the process is pretty much the same.

  1. Write a clear brief for what you are looking for.
  2. You submit your call out
  3. Applicants apply.
  4. Shortlist
    • The first thing I look at is their reply - did they respond to the initial brief? From experience 30% don't even read the details of the job - so they are scratched immediately.
    • Next I'll check their photos - are the shots professional? I'm looking for a combination of plain head and body shots then some creatives. Keep some of them real - photoshopped images take up everyones time.
    • Very quickly you can determine if they model/ presenter/ actor. I'll maybe read a few more details - scratch anyone who's not what we're looking for.
  5. From there I'll shortlist - at this stage I've maybe had a look at their show reel (this should be no more than a minute). Many show reels are weak, poorly edited and do more harm then good.

Auditions

On the day typically 30% won't even turn up for scheduled auditions. There are a few possible reasons for that - our studio location is a bit out of town but generally a bit like tradesmen quoting - it's time intensive for both parties and only a remote chance of success.

  • 20 shortlisted at 15 mins per audition is 1/2 day.
  • From those 20 we may get 1 goodie

Then you have to put them in front of clients and make sure they deliver.

Back to Emma

Although she didn't get the corporate coffee presenter job I was impressed not only with her beauty (which is a fundamental for most modelling jobs) but more in the fact she already had her own website - Emma had already made an effort to differentiate, to begin building her personal brand.

Moving forward

  • Use CLIVE to add Emma to her website - this would save buyers a massive amount of time.
  • Add these CLIVE clips to talent portals like Starnow, AT2 and model mayhem.
  • Provide ability to run Emma CLIVE demos on potential clients website.

The journey begins - stay tuned.

Sep 19
2009

Be Different

Posted by Administrator in Untagged 

Administrator

Be Different - Stand Out from the CrowdYesterday I went to a conference where John Anderson, the founder of Contiki spoke.

A great Aussie (ok Kiwi) story about starting with 25 pounds and turning an idea into a multimillion dollar business.

He's writing a book "only two spots left" - launched early next year.  I look forward to reading it.

The bottom line about taking risks, being different from your competitors, understanding your customer and the focus on "quality"

"Be different"

I'm entering business cards from the weeks events into our CRM - one stands out above the rest, Deb from www.materialised.com.

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