Maxys Personalising the Web

Maxys - Personalising the Web, looking at digital media communication and internet video for business sales and marketing.
Tag » Involvement

Connection Addiction - pull out the plug

Don't you hate it if you're talking to someone and they take a call or worse receive and reply to a text.  You're better to concentrate on the task at hand and let the message go through to the keeper.

Scott Maxworthy CEO Max Media and EntertainmentAnyway, I'm due for a new phone and have been thinking about a Crackberry (Blackberry) so that I can check emails all the time. On the other hand all this technology is increasingly intrusive to our lives. 

My question is how much value does instant messaging really add to corporate communications? 

I read yesterday that there is an increasing number of people who, when they first wake up of a morning check their computers or phones for messages - even before a pee and a cup of coffee - "I'm not alone!" I cry but then I realise I've got "Connection Addiction!" - YOU KNOW that one message that has to be replied to in an instant.

When you think about it - what a load of crapola!

How do we deal with this constant flow of information?  Are new skill sets required?

"Shallow rivers run fast, think strategic" I hear my dad say.

I look around my office - I currently have four screens on my desk - two for each computer - my laptop and my desktop - geez I'm in deeper than I thought! 

  1. One has my Skype account,
  2. TweetDeck (Twitter client) and Woopra live web tracking,
  3. my emails (multiple accounts)
  4. my web browser

Facebook, LinkedIn, Flickr and all that other social connection stuff are accessed through the day - they run from early morning till late.

It's madness but I suppose that's the business I'm in - it's no wonder it's a challenge for most businesses to comprehend and implement.  It's not like a 9-5 shop.

I wonder what would happen if I just suddenly turned them all off or took back control  

  • limiting emails to 2 or 3 x 1 hour sessions a day - setting up auto reply to let senders know you'll get back within 24 hours or to call if urgent. 
  • Twitter at periodic coffee breaks.  (the water cooler metaphor)
  • Facebook to social times (the pub metaphor)

What would the prospects and clients think?  How would it impact sales?  Would more important work get done?

I know from my pub and call centre management days that response time is very important but what about web businesses?

So anyway we'll see - brb - the phones ringing!

Interested in your thoughts?

CLIVE ALIVE Meetup

CLIVE ALIVE MEETUP

Funny how sometimes ideas come together so quickly it's like it was just meant to happen, one element the piece that makes the puzzle come together.

We had Gerry Gannon, one of Australia's leading MC's in the studio the other day and the conversation over lunch moved to CLIVE marketing strategy - how we are going to develop demonstrations around vertical market applications and start holding events.

Less than ten minutes later we had a video focused on event registrations.

Event Management 101

Event management is considered one of the strategic marketing and communication tools by companies of all sizes.

From product launches to press conferences, companies create promotional events to help them communicate with clients and potential clients

BUT getting people to know about your event and register can be hard work.  Customer Attention is scarce.  You need to create something that they must attend - that's in their interest.  That your audience leaves with something special and then tells their friends.  In a lot of ways it's no different than a band, a film or any other product.

This article(s) are my personal notes in putting together our first CLIVE ALIVE event and the process we go through.

Intro/ Background

On the 29th July our CLIVE will be one year old - that's given us time to get familiar the latest edition to the family - from a strategy point of view it's now time to go offline and get face to face.

Purpose

Bring together a mix of film and video, technology, media people around our solutions and case studies - create social interaction and foundation for Australian Internet Video Production.

The idea here is that people who come to events are

  1. Interested and
  2. Likely to talk and share their experience

Putting an event together

Any event is essentially a combination of project management and creative concepts. Elements to consider.

  • Purpose of event?
  • Target Audience - number, reaching, engaging, registering, servicing.
  • Format - date, time, style (theater, boardroom etc)
  • Speakers
  • Venue
  • Logistics
  • Marketing - target engagement, registrations.

Purpose

From a business strategy and time management point of view it makes sense to try and talk to effectively to 20 or more people at once then many 1:1's.

Prior we'd experimented with just developing videos online BUT that only goes so far. The fact is people buy from people and everything is about trust and building relationships.

Also, it's socially important to get out from behind our computer screens.

Target Audience

Film, television, media, advertising, marketing, corporates, technologists.

Content

I already know our subject matter "Internet Video" is a hot topic. Most important, what does the audience leave with? The call to action, the message.

Speakers

The first gig I'd like to get Chris in to talk from a Video Directors creative perspective and Nathan in from a client results. I'd like to add one other senior presenter to take a helicopter view and offer their perspective

We have a wide network of potential guests in the pipeline. I love to get Naomi Simson, Trevor Sykes, Holly Kramer, Len Rust, Paul Budde, Iggy Pintado and others to hear their experience of digital media convergence.

Chris to get his film mates, Martin to talk about the Red camera, Hugh, etc the list of potential speakers is endless.

Other elements

One of the key pieces I'm going to use is the number "5" - "CLIVE, ALIVE, FIVE" through everything we do - 5PM, 5 minute presentations, 5th day etc. People remember patterns.

Timing - after work before dinner- 5PM (for 5.30PM) - 7PM

The Format - theatre and network layout. People are time poor, adopt the same process we're using with all our communications, short and sharp, from the broad down to specific (inverted pyramid). Tight time schedule. Intro, 5 min presentation, 5 min Q&A, next guest. 6.00/6.30 Netowrk, 7.00 End.

From a continuity point of view make it once a month, either the 5th Day or the 1st Tuesday.

Venue - the City is most important etc - I search the web, Twitter a question, Nathan suggests NSW DSRD (Event the previous night) - I've presented their before - great location and facilities. In terms of overall strategy could benefit - build government support. My good event management mate Monique suggests a new night club she's doing the marketing for - will look at that for next time - locations can change.

Marketing the event

Usual approach is to target audience by using the news media, hoping to generate media coverage which will reach thousands or millions of people. Also invite their audience to their events and reach them at the actual event.

For our marketing - the check list

  • Create the event details online
  • Create this web blog (search engine optimised)
  • Develop database of potential partners, influencers, clients
  • Prepare a press release and distribute through online PR and other online distribution.
  • Promote through Twitter through Facebook.
  • Email marketing to existing subscriber database.

Til later.

Scott Maxworthy Sharks FanGroup sex, drugs, money, power and board room coups  - 2009 has been a tough year so far for my Cronulla Sharks.

As our friends and readers know The Maxys are passionate Sharks supporters, we go a long way back, some of my fondest memories of my Dad were our post Sharks game phone calls.

In 1973, at seven years of age my brother Brett and I watched referee Hartley cheat us in the toughest Grand Final of all.

For many years our Maxys Band played the Sharks Home Game Player Presentations.

It's now 42 years without a premiership title - that builds strength of character.  There's a Facebook Group called I want to see the Sharks Win a Grand Final Before I Die with over 2,000 members.

There's around 20,000 registered members, there's 230K people who live in the Shire alone, over 42 years that's a lot of brand hope invested.

2009 - The Shocker!

Unless you've been in other places then Oz you may not of heard of Matthew Johns and the 2002 Sharks Kiwi gang bang which was "exposed" on ABC's 4 Corners.  The fact that it was consensual sex seven years ago between adults, the woman later boasted to work mates and no police charges were laid seems to be irrelevant to the purpose.

The real focus on the 4 Corners story seems to have been about the attitude of the NRL and that of young, healthy, highly paid males in a highly competitive physical sport towards women.

"Don't give me problems - give me solutions"

Anyway, let me make it clear from the start, this is not an article into the right and wrongs - as a marketer, Rugby League lover and Sharks supporter I'm looking for solutions on how we turn the Sharks Club around and having personally witnessed how local rivals the St George Dragons launched their 2009 season with "A Perfect Day" have clearly seen the huge gap between the new and old school of thinking and brand engagement.

Just because that's the way it has always been in the past doesn't mean that's the way it will always be.

The Sharks have taken their eyes of the ball - they've lost community engagement and trust.    You only have to look at the Sharks community section of the website to see and compare that with the Dragons.

I personally spent many hours during the last week hosing down anti Sharks and NRL Twitter and Blog "Flamers".  Thank gawd for the Dragons content links.

Today - online is where people quickly share information - bad news spreads like wildfire on the web - good news as well - look at the Susan Boyle phenononem.

Moving forward

Last Thursday night was the Sharks Annual General Meeting (AGM).  About 500 members turned up - probably the most they've had in twenty years.  There was a lot of passion and frustration in the auditorium.

The old board sat at the table, they looked tired.

The meeting ran smoothly, some great questions from the floor (one which had to be answered very very carefully) including comments from Glenn Wheeler, a retired ex Westfields Manager, a local expert in retiree development and a very astute lady down the front (sorry didn't catch her name - but will)

What was very interesting was that "Shire apathy" took another hit that night.

As you know, public speaking is one of the greatest fears most people have and I was deeply touched by the nervousness yet passion those people who picked up the mic and asked a question in front of 500 people - their voice initially quivering but gaining strength with the compassionate support of their fellow members.

The meeting included the pitch to the NRL about "the development" which aims to create a sustainable Sharks.  The NRL accepted it - the members not as forgiving.  There was and is much conjecture whether this strategy is right.  To me, the plan is one dimensional and weak, yes building approval adds $15m to asset value and reduces risk profile - end of chapter.

Three new board members were appointed including Damian Irvine, Paul Walker and Ricky Surace.

What next?

An Extraordinary General Meeting (EGM) is expected to be called with complete new board nominations.  All the old board members are not expected to survive - the three new guys have to go through the process again.

With the expected EGM already factions are forming, the restaurants around the Shire have never been so busy.

We are yet to see a strong leader appear.

What we'll see is most people sitting back to see the next moves, with informal groups and alliances forming and taking shape.  Names are being handed around.

Current movement seems to depend on what the new Board does next and how many more skeletons are still in the closet.

For my part, I've started working on some ideas which will bring together whatever faction eventually leads the Sharks and will help them, us, reengage with the community and take the Sharks to victory (before I die).

"Sharks, Sharks forever"

Maxy

Late note (Sunday) - Pleased we beat Parra last night - that's good for helping rebuild some confidence with the team and troops.

St George Dragons visit hospital

Corporate Social Responsibility increases brand effectiveness (and makes you feel good)

I've been heavily involved with personal computers since I was 13 years of age - that's 30 years!  Less from a technical side and more on how it improves lives, increases sales and productivity.

During that time we've seen massive technological advancement in computing and communications and it has fundamentally changed the world we live in.  We've seen significant social and business transformation - from the old military type centralised business hierarchy models to much more flatter, localised organisational structures. 

In fact, business and social structures resemble information structures - it's all about how we connect and with whom.

And, as we move into an ever increasing connected, mobile, rich media social communications world, we will see new business and social structures emerge.

What does this mean?

Technology fundamentally increases productivity and corporate and personal transparency.  Business, government and individuals need to embrace both social responsibility and online connections to survive and thrive.

From a business marketing branding perspective, customers will increasing value corporate social responsibility in their purchasing decision making criteria.

For any new purchase most people start with search - imagine if the first story about you is bad PR!

Giving something back

A couple of months ago I was involved with producing videos for AGL's Corporate Community strategy - great stuff.

On Friday 6th March I was fortunate to be invited as a "DragonFly" for the NRL St George Dragons 2009 Season Launch.

Moving away from the traditional Season Launch and to focus on the Dragons’ commitment to community, Dragons staff, players, Immortals, Corporate Partners and key stakeholders came together to create a “perfect day” for the local community to officially launch their 2009 season.

Note: I'm sure there are a few other clubs who now congratulate the Dragons!

The theme for the Dragons 2009 launch was a “Perfect Day” based on a quote from a famous NBA Basketball Hall of Fame Coach and Player, John Wooden

“You can’t live a perfect day without doing something for someone who can never repay you” John Wooden, Basketball Hall of Fame (Coach and Player)

The Event was put together by my good friends Monique McDonald from Creative Stars Event Management www.creativestars.com.au and Louise Weaver Corporate Conscience www.corporateconscience.com.au.

I personally congratulate St George Dragons for their great vision (even if I am a one eyed Cronulla Sharks Supporter).

Well done - a perfect day!