Maxys Personalising the Web

Maxys - Personalising the Web, looking at digital media communication and internet video for business sales and marketing.
Tag » australia

Cronulla Sharks Chairman Damian Irvine on CLIVEvideo.com

Sport and the love of it - creates common bonds and conversation.

I particularly love this time of year as the NRL Finals heat up - every game seems to be a ripper and highly entertaining.

Unfortunately my Sharks are at the other end of the table this year - it's a "rebuild" we say.

I'm a typical mad Sharks fan - I think it's a bit of an escape from the daily pressures of modern life and in many ways brings people together.

There's something about not winning a premiership in 42 odd years of competition (who's counting) that builds a certain strength of character!  (LOL)

That "Sharks Forever" will and determination, of overcoming advertisty, of persistance, exists in every Shark.

That deep down sentiment shared with family, friends and fellow Sharks Supporters - a common bond - to win a Grand Final.

Last night we launched a CLIVEvideo as part of the new "Sharks Connect" Community Engagement program.  Below is the press release and check out the Sharks website for more information.

Personally, I'm very happy to have had a small part to play.

31/08/2009 FOR IMMEDIATE RELEASE

SHARKS ATTACK THE NET WITH VIDEO HOSTS

The Cronulla Sharks NRL club is luring a new breed of internet-savvy fan using an innovative web technology to deliver an engaging personalised welcome message from their website.

New CEO Richard Fisk and new Chairman Damian Irvine are leading the charge to turn the embattled Club around and the recent launch of the ‘Sharks Connect’ marketing initiative is a key part of their strategy to re-engage with their local community and supporter base.

"Sharks Connect is a very important initiative for the club,” Mr Fisk said. “We are extremely serious about re-engaging with the fans and in making them a big part of what we are doing here at the Sharks. By becoming involved with the Sharks Connect program fans will receive better communication and we can keep them abreast of everything going on at their club.”

The Sharks website (www.sharks.com.au) boasts a friendly new look, with internet visitors greeted by a videoed Mr Irvine walking across the home page to invite them to join up at Sharks Connect.

Long-term Sharks fan Scott Maxworthy has delivered the message through ‘CLIVE’ (short for Customer’s Live Internet Video Experience), a revolutionary transparent video layer that delivers an instant, interactive web video experience (www.clivevideo.com.au ).

“These days, you’ve got just 12 seconds to grab someone’s attention on the web,” says Mr Maxworthy, who heads local firm Max Media and Entertainment.

“CLIVE is easily installed on existing websites, using just one line of code, and loads instantly as it’s streamed from our high-end servers. The real effectiveness lies in the immediacy of the professionally scripted and shot video message.”

Internet Advertising researchers Dynamic Logic recently released results from surveys covering three years that show strong impact from Rich Media with Video content, with ads using video creating stronger brand influence than those using any other media format.

With most web pundits predicting video is the future of the web, the launch of their CLIVE video initiative puts the new-look Sharks well ahead of the game.

Further information:

Scott Maxworthy, CEO, Max Media and Entertainment

0414 792 072 This e-mail address is being protected from spambots. You need JavaScript enabled to view it www.maxys.com.au

Publicity and Public Relations

Managing online mediaThe Internet has fundamentally changed the way we all share and consume information.

From a business and government point of view the challenge is how to manage our brands and news in this constantly evolving online social media environment.

At the moment on Twitter and Facebook people you don't even know may be discussing your products or services and influencing other customer behavior.

Managing media is no longer just a carefully crafted press release or a nice long lunch with your favorite journalist. 

Across Australia journalists and leading bloggers may be preparing their next piece based on your business.  Customer may be sharing and Tweeting about you now.

The Solution

Do you have a social media strategy?  Are you monitoring Twitter and Blogs for comments on your brand?  Do you have an online relationship with the media, bloggers, your influencers, early adopters and customers?

We can help.  Give us a call on 02 8005 8072 or contact us

Trouble reading this - view online http://www.maxys.com.au/20090804189/News/Latest/maxys-report-august-5th-2009.html

Maxys Report - August 2009

Hi and welcome to the August '09 Edition of Maxys Report (and CLIVE).

As customers we all love personal service and appreciate when businesses make that special extra effort - the small gift, the waitress/ waiter that remembers your name and daily order.

Coffee Search MelbourneAs sellers we're always looking for the creative edge, without innovation and improvement we're on the slide towards commoditisation or worse - customer irrelevance.

Historically economic challenges help us focus our attention on media return on investment.  The current economic cycle is the same, with one exception: the Internet and social media are now perceived as indispensable marketing tools and the ones getting increased investment.

BUT although online media has fundamentally changed corporate communications and advertising the fundamentals of marketing and customer service are still the same.

In Melbourne the other day I did a web search for "best coffee" - the search result practically useless - other search options included -

  1. raise the question on Twitter
  2. just look to see where the most people like me are getting their coffee.
  3. ask someone/ call a friend (sorry Eddie)
  4. don't have a coffee (joke!)
  5. travel up to Brisbane to Campos

An hour later after a great retail experience I spoke briefly with the owner of "Be Cafe" off Collins -  he has over 100 competitors within a 500m radius and customers who travel blocks - "every detail counts"

Interestingly the cafe doesn't have a website (less than 40% small businesses in Australian do) and globally recently departed Starbucks is recognised as one of the leaders in online social engagement.

Unlike a Snuggly, one size doesn't always fit all.

Too many networks chasing too few nodes - hughFor small businesses, web investment is a Catch 22 - if you're not online, your content can't be indexed, searched, linked, shared and generate a return.

From a searchers point of view we get poor results so rely on other methods.

There are intermediate portals or networks which aggregate smaller websites and data - think Ebay, Yellow Pages, Total Travel etc but that's not the same as a direct connection.

For every business, big or small, on top of website management there's now this whole online social media engagement thing - customers and people talking about you and your products - the days of ignoring your website and online social media are numbered.

Today the average visitor:sale conversion rate for retail sites is less than 1% - (that leaves a lot of room for improvement).

Every website needs to feel like walking into a store - to meet, greet, engage, built trust and engage.

At last month's CLIVE ALIVE event, our panel talked about "creative differentiation" to cut through web clutter and engage audiences.

There are many online business successes (both small and large) that have defined their online niche

Author Iggy Pintado has a click through rate of 17% on his video.  New client Aussie logos has seen web site visitor bounce rates drop 7.5%, pages viewed up 11.5% and sales up 4.5% so far.

This month sees the Online Retailer Conference in Sydney.

It will be interesting to see what Gerry does over the next couple of years.

"You have to sit by the side of a river a very long time before a roast duck will fly into your mouth. Read my lips: everybody has to sell. Consumer companies, tech companies, ministers, authors, artists, teachers, environmentalists... everyone has to sell something"  Guy Kawasaki

Cheers, have a great month - any feedback please send me a note or call

I love this (for all us old Aussie web nerds) - the History of the Australian web

Maxy


CLIVE ALIVE Event Invite - Wed August 5th 2009CLIVE ALIVE Event - Wednesday 5th August, Sydney, 6PM, Clock Hotel, Surry Hills, FREE

If you're in Sydney Wednesday afternoon then please feel welcome to join us for our 2nd "CLIVE ALIVE" event.   These events aim to bring together Australian film makers, media and advertising types, clients, publishers and Internet experts to focus on the growing Internet video opportunity and "humanising the web".

A very short but informative video of our first event can be seen here

Please see web for more information:  http://www.meetup.com/CLIVE-ALIVE/


Maxys Tweets from the Streets


 

CLIVE ALIVE Meetup

CLIVE ALIVE MEETUP

Funny how sometimes ideas come together so quickly it's like it was just meant to happen, one element the piece that makes the puzzle come together.

We had Gerry Gannon, one of Australia's leading MC's in the studio the other day and the conversation over lunch moved to CLIVE marketing strategy - how we are going to develop demonstrations around vertical market applications and start holding events.

Less than ten minutes later we had a video focused on event registrations.

Event Management 101

Event management is considered one of the strategic marketing and communication tools by companies of all sizes.

From product launches to press conferences, companies create promotional events to help them communicate with clients and potential clients

BUT getting people to know about your event and register can be hard work.  Customer Attention is scarce.  You need to create something that they must attend - that's in their interest.  That your audience leaves with something special and then tells their friends.  In a lot of ways it's no different than a band, a film or any other product.

This article(s) are my personal notes in putting together our first CLIVE ALIVE event and the process we go through.

Intro/ Background

On the 29th July our CLIVE will be one year old - that's given us time to get familiar the latest edition to the family - from a strategy point of view it's now time to go offline and get face to face.

Purpose

Bring together a mix of film and video, technology, media people around our solutions and case studies - create social interaction and foundation for Australian Internet Video Production.

The idea here is that people who come to events are

  1. Interested and
  2. Likely to talk and share their experience

Putting an event together

Any event is essentially a combination of project management and creative concepts. Elements to consider.

  • Purpose of event?
  • Target Audience - number, reaching, engaging, registering, servicing.
  • Format - date, time, style (theater, boardroom etc)
  • Speakers
  • Venue
  • Logistics
  • Marketing - target engagement, registrations.

Purpose

From a business strategy and time management point of view it makes sense to try and talk to effectively to 20 or more people at once then many 1:1's.

Prior we'd experimented with just developing videos online BUT that only goes so far. The fact is people buy from people and everything is about trust and building relationships.

Also, it's socially important to get out from behind our computer screens.

Target Audience

Film, television, media, advertising, marketing, corporates, technologists.

Content

I already know our subject matter "Internet Video" is a hot topic. Most important, what does the audience leave with? The call to action, the message.

Speakers

The first gig I'd like to get Chris in to talk from a Video Directors creative perspective and Nathan in from a client results. I'd like to add one other senior presenter to take a helicopter view and offer their perspective

We have a wide network of potential guests in the pipeline. I love to get Naomi Simson, Trevor Sykes, Holly Kramer, Len Rust, Paul Budde, Iggy Pintado and others to hear their experience of digital media convergence.

Chris to get his film mates, Martin to talk about the Red camera, Hugh, etc the list of potential speakers is endless.

Other elements

One of the key pieces I'm going to use is the number "5" - "CLIVE, ALIVE, FIVE" through everything we do - 5PM, 5 minute presentations, 5th day etc. People remember patterns.

Timing - after work before dinner- 5PM (for 5.30PM) - 7PM

The Format - theatre and network layout. People are time poor, adopt the same process we're using with all our communications, short and sharp, from the broad down to specific (inverted pyramid). Tight time schedule. Intro, 5 min presentation, 5 min Q&A, next guest. 6.00/6.30 Netowrk, 7.00 End.

From a continuity point of view make it once a month, either the 5th Day or the 1st Tuesday.

Venue - the City is most important etc - I search the web, Twitter a question, Nathan suggests NSW DSRD (Event the previous night) - I've presented their before - great location and facilities. In terms of overall strategy could benefit - build government support. My good event management mate Monique suggests a new night club she's doing the marketing for - will look at that for next time - locations can change.

Marketing the event

Usual approach is to target audience by using the news media, hoping to generate media coverage which will reach thousands or millions of people. Also invite their audience to their events and reach them at the actual event.

For our marketing - the check list

  • Create the event details online
  • Create this web blog (search engine optimised)
  • Develop database of potential partners, influencers, clients
  • Prepare a press release and distribute through online PR and other online distribution.
  • Promote through Twitter through Facebook.
  • Email marketing to existing subscriber database.

Til later.